Required By Retail Employers
Sales Duties of the retail Sales Person
A Sales rep's Sales Duties are an important part of employers success. Regardless of the type of product they sell, their primary duties are to interest wholesale and retail buyers and purchasing agents in their merchandise and to address clients’ questions and concerns. Sales representatives represent one or several manufacturers or wholesale distributors by selling one product or a complementary line of products. Sales representatives demonstrate their products and advise clients on how using these products can reduce costs and increase sales.
They market their company’s products to manufacturers, wholesale, they discuss the client’s needs and suggest how their merchandise or services can meet those needs. They may show samples or catalogs that describe items their company stocks and inform customers about prices, availability, and ways in which their products can save money and boost productivity. Because a vast number of manufacturers and wholesalers sell similar products, sales representatives must emphasize any unique qualities of their products and services. Manufacturers’ agents or manufacturers’ representatives might sell several complementary products made by different manufacturers and, thus, take a broad approach to their customers’ business. Sales representatives, Sales Supervisor and the Sales Coordinator may help install new equipment and train employees in its use. They also take orders and resolve any problems with or complaints about the merchandise.
Obtaining new accounts is an important part of their Sales Duties and Sales Job Descriptions. Sales representatives follow leads from other clients, track advertisements in trade journals, participate in trade shows and conferences, and may visit potential clients unannounced. In addition, they may spend time meeting with and entertaining prospective clients during evenings and weekends.
In a process that can take several months, sales representatives present their product to a customer and negotiate the sale. Aided by a laptop computer connected to the Internet, or other telecommunications device, they can make a persuasive audiovisual sales pitch and often can answer technical and nontechnical questions immediately.
Frequently, sales representatives who lack technical expertise work as a team with a technical expert. In this arrangement, the technical expert—sometimes a sales engineer—attends the sales presentation to explain the product and answer questions or concerns. The sales representative makes the preliminary contact with customers, introduces the company’s product, and closes the sale. The representative is then able to spend more time maintaining and soliciting accounts and less time acquiring technical knowledge. After the sale, representatives may make followup visits to ensure that the equipment is functioning properly and may even help train customers’ employees to operate and maintain new equipment. Those selling consumer goods often suggest how and where merchandise should be displayed.
Working with retailers, they may help arrange promotional programs, store displays, and advertising.Sales representatives have several duties beyond selling products. They analyze sales statistics; prepare reports; and handle administrative duties, such as filing expense account reports, scheduling appointments, and making travel plans. They read about new and existing products and monitor the sales, prices, and products of their competitors.
Different Sales Jobs have different Sales Duties. All employers furnish new Sales Reps with a Employee Handbook listing the company's Policies and Procedure's and Sales Duties.
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